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Ondecent Online Store

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Bangle & Braclets

Bangle & Braclets

19 Items
Best Seller

Best Seller

11 Items
Bracelets

Bracelets

11 Items
Necklace & Pendant

Necklace & Pendant

6 Items
Rings

Rings

7 Items
Stack Bracelet Sets! Hot Deals

Stack Bracelet Sets! Hot Deals

9 Items

FAQ - Frequently Asked Jewelry Questions:

Click the Questions Below for More Information

Is your jewelry real gold?
Our jewelry is 18k gold-plated stainless steel, designed to give you the look and feel of real gold — without the high price tag! It’s stylish, durable, and perfect for everyday wear.
Will the jewelry fade or tarnish?
Nope! ✨ Our pieces are made from waterproof, anti-tarnish stainless steel with long-lasting shine. You can wear them while washing hands, showering, or even sweating — the shine stays!
Is your jewelry safe for sensitive skin?
Yes, 100%! All our jewelry is hypoallergenic, meaning it's safe for sensitive skin. No itching, redness, or reactions — just pure comfort and glow.
Can I wear your jewelry daily?Why am I being charged for delivery on my order when it states standard delivery is free?
Absolutely! Our jewelry is made for everyday wear. Whether you're going to college, work, or a party — it's designed to stay stunning all day, every day.
Do you offer cash on delivery (COD)?
Yes, we offer Cash on Delivery (COD) all over Pakistan. You can also choose online payment if you prefer.
How long does delivery take?
We usually deliver within 3-4 working days across Pakistan. You’ll receive a confirmation message once your order is shipped!
What if I receive a damaged or wrong item?
No worries! We have a hassle-free exchange policy. Just contact us within 48 hours of receiving your order with photos, and we’ll help you out.
Do you offer gift packaging?
Yes, we do! 🎁 If you're ordering as a gift, just mention us at whatsapp — we’ll make it special..
Do you have a size guide?
Yes! We include sizing details in our product descriptions, and you can always DM us for help with bracelet or ring sizing. We’re happy to guide you!
Is your jewelry really waterproof?
Yes 💧 Our jewelry is 100% waterproof — wear it in the shower, rain, or while swimming with confidence!
Where can I contact you?
DM us on Instagram @Ondecent.pk247 Facebook, or WhatsApp. Or email us at ondecent.pk@gmail.com
Which courier service do you use?
We ship all orders via reliable local courier partners such as Leopard Courier, TCS, and CallCourier, depending on your location. Rest assured — your order is in safe hands!
Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via SMS or WhatsApp. You can use it to track your parcel on the courier's official website.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
Do you offer a VAT discount to non EU customers?
Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Where is my order?
Most of our deliveries are sent via UPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
Where do I find the phone number for one of your branches?
You can find details for any branch, in our store locator section. This is located at the top right of every page on our website or Find a store here.
How can I make a complaint?
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.